Home & Lifestyle
AI transforms 'home' from a static space into an understandable, responsive experience system.
Core Value
Integrated customer service (consultation → design → after-sales)
- AI-driven product solution recommendations
- Significantly reduced manual consultation costs
Deliverables
01AI Home Decoration Consultant
What We Deliver
- Floor plan analysis: automatic identification of spatial structure, room functions, and circulation paths
- Style recognition: automatic classification of modern/Nordic/Chinese/luxury styles
- Automatic generation of decoration plans (layout + materials + style atmosphere)
- Budget estimation model: automatic calculation based on area/materials/construction items
- Visual output: renderings / plan comparison / adjustment recommendations
- Unified knowledge base: materials, construction standards, whole-house customization knowledge
Expected Results
- Plan generation speed increased by 5–10x
- Labor estimation costs reduced by 60–80%
- User consultation conversion rate increased by 20–40%
- Standardized plan output, reducing design deviations by >50%
02AI Space Recognition Model
What We Deliver
- High-precision spatial understanding (floor plan structure, load-bearing walls, circulation paths, room width)
- Style and furniture recognition (furniture types, materials, brands, placement relationships)
- Multi-modal recognition: image + video input automatically converted to structured data
- Automatic generation of furniture lists: dimensions, materials, styles, budget ranges
- Spatial problem diagnosis: insufficient lighting, lack of storage, wasted area, etc.
Expected Results
- Spatial recognition accuracy improved to 95%+
- Home decoration consultant efficiency increased by 50–70%
- Floor plan analysis time compressed by 80%
- More precise furniture recommendations (based on style + dimensions + budget)
03Cross-channel Service Blueprint & Process Automation
What We Deliver
- Full-chain user journey breakdown (viewing samples → plan → order → delivery → installation → after-sales)
- Key node automation (quotation, measurement, list generation, contract drafting)
- Data integration from pre-sales to after-sales (CRM / ERP / supply chain / channel platforms)
- Service blueprint design: cross-role collaboration among stores / online / designers / installers
- Process robots: automatic reminders, quotation updates, construction progress synchronization
Expected Results
- Service process duration shortened by 40–60%
- Multi-store service standard consistency improved by 30–50%
- Error rate (quotations/lists/construction items) reduced by 60–80%
- NPS/customer satisfaction significantly improved
04Customer Service Agent & After-sales Agent
What We Deliver
- Home decoration industry-specific knowledge base (materials, construction period, construction process, after-sales knowledge)
- Automated after-sales Q&A: rework, warranty, repair, delays, complaints
- Automatic work order assignment & progress tracking
- Multi-channel support (WeChat / Mini Program / Web / Enterprise WeChat)
- Construction process tracking: node reminders + anomaly warnings
Expected Results
- After-sales response time reduced by 80%
- Manual customer service costs reduced by 40–60%
- After-sales completion time reduced by 30–50%
- User satisfaction significantly improved, negative review rate decreased by 20–40%
Typical Scenarios
- High design consultation costs
- Long customer decision-making process
- Inconsistent channel operations
Data Value
- Customer complaint processing time reduced by
- Consultation conversion rate increased by